Changes to bookingsWe continue to see large numbers of cancellations and postponed booking requests from customers over the holiday period. Why Book? Sun bookings can be made online or via the Travel Centre but customers must be in receipt of a unique voucher code which is printed in Red Funnel's Travel Voucher leaflet, issued to you by the holiday park. "Customers wishing to cancel their booking can also do so and receive a full refund, with no added cancellation fees. Isle Access has sought reassurance from Red Funnel, Wightlink and Hovertravel over Brexit. One of our agents will complete your request within 72 hours, and email you a new eticket for your updated booking date (s). “Customers who don’t wish to retain their booking value and hold it to a later date can still cancel their booking as per our normal cancellation policy. If you have a Red Funnel promotion/offer code please enter it here. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. Here's our guide. If you have any questions, or need any additional help or assistance, please get in touch at … Choose one of three ticketing options, from a one, three or five day pass. If Red Funnel is unable to fulfil an accommodation booking for whatever reason, the 25% discount for ferry travel is no longer applicable and standard ferry travel rates will apply. Restrictions need to be much stronger stopping those commuting daily for work reasons. Read more Check your booking conditions. Similarly, Islanders should also avoid travel to Tier 3 and Tier 4. Newsquest Media Group Ltd, Loudwater Mill, Station Road, High Wycombe, Buckinghamshire. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. Took me 20 minutes to register on the website before being given a figure of over £80; Went back to my phone to re-vamp the offer and finished after another 15 minutes with a price of £74.00 CUSTOMERS have hit out at Red Funnel for retaining 50 per cent of payments for cancelled ferry crossings during the coronavirus crisis. OFF. You also have the option from Portsmouth of a twenty … As Red Funnel operates a fluid pricing structure, price can change according to availability therefore it is always best to book early to get our lowest lead in fares. "Firstly, the cost of any ferry bookings that need to be cancelled can be put towards future bookings, to … No doubt Red Funnel, along with the other cross Solent ferry companies, are reflecting upon if they were a little more responsible in checking the validity of customers travelling, then perhaps the island might have retained its tier 1 status and they would still be in business. As well as comparing prices and times for Southampton to Cowes East, we will also show you results for 5 other routes to help you get from England to the Isle of Wight at the best time, for the best price: Lymington to Yarmouth Need to amend or cancel a booking? I work for a travel company so I am well aware of mask policy on public transport. Submit a Coupon. Customers are also able to place their booking ‘on hold’ and take until 31 March 2021 to decide when they wish to travel and make a booking for any time in 2021. Following the government announcement, Red Funnel’s ferry service will operate between Tiers 3 and 4 once Southampton and the Isle of Wight move into their new Tiers, effective 00:01 on 26 December. https://www.checkmybus.com/coach-providers/florida-red-line Customers can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. For over 60 years, these tours have showcased this historic city to travelers from across the world. In particular, we stress that between now and when the new Tier changes come into place on 26 December, residents of areas currently classed as Tier 3 or Tier 4, should NOT travel to the Isle of Wight for leisure trips or non-essential reasons at this time. Here's our guide. Now, it’s your turn. The easiest way to make changes to future bookings is to make a request through Red Funnel’s online “Amendment /Cancellation Form” on the Website. Another County Press reader said: "Red Funnel's 50 per cent cancellation fee seems very unfair. Red Funnel said there were several options available, including postponement to a future date. For that we’d need to look to government. Put your booking ‘on hold’Customers are also able to place their booking ‘on hold’ and take until 31 March 2021 to decide when they wish to travel and make a booking for any time in 2021. Put your booking ‘on hold’ Customers are also able to place their booking ‘on hold’ and take until 31 March 2021 to decide when they wish to travel and make a booking for any time in 2021. "Those who booked under our Saver ticket fare would be subject to the 50 per cent cancellation fee, while those who booked our Flexi fare would only forfeit 25 per cent. Check out the latest dates and prices online. "Red Funnel will only refund 50 per cent of the cost, what a disgrace. The train, theatre and hotel have all given full refunds." Some offers require a printed voucher to be handed-in at check-in so please make sure you are aware of the offer T&C's before booking. The beautifully built, spacious and airy cottages of Borthwood are the perfect base for your holiday on the Isle of Wight. For bookings made on or after April 6, 2020, be sure to consider the risk of the coronavirus (COVID-19) and associated government measures. The, 14 years | 36,000+ articles | 170,000+ comments, Isle of Wight tourism businesses finalists in Beautiful South Awards, Daily number of Isle of Wight positive Coronavirus tests, Isle of Wight councillors vote to reduce the council tax support subsidy, Isle of Wight NHS launches service to help patients dealing with Long Covid, Good mental health and wellbeing a priority for Platform One, Sea defence work reveals historic seawall dating back to 17th century, 33 years jail sentence for Isle of Wight trio, Isle of Wight council drop Bus Pass time restrictions for older travellers, Isle of Wight test centre still seeing people with mainland postcodes – but it’s tiny, Graze It deliver boxes of cakes to hospital wards as thank you from the community. Holidaymaker Andy Brown said: "We had bookings but due to the government advice we will not be travelling. We will strive to give our customers as much notice as possible if any changes are required. Red Funnel Isle of Wight Ferries: Red funnel - See 2,035 traveler reviews, 549 candid photos, and great deals for Southampton, UK, at Tripadvisor. Change your booking Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. Any customers wishing to amend their booking between now and the … From 26 December, our understanding is that this guidance will change, so that everyone travelling between the Island and Southampton should only travel for essential reasons as permitted by the government. As the Isle of Wight heads towards Tier 3 and Southampton Tier 4, the ferry company remind customers of the new rules about essential travel only, Read and contribute to the 9 readers' comments ↓, Red Funnel share this reminder to customers about the rules around essential travel once the Isle of Wight moves into Tier 3 and Southampton into Tier 4 from Boxing Day (Saturday). Book a cottage with Red Funnel and get 25% off ferry travel. Can I get a credit note for my Red Funnel booking? Red Funnel is the original Isle of Wight operator, with nearly 160 years experience of crossing the Solent and the most direct route into the heart of the island. You could visit Portsmouth and the Isle of Wight.Depending on your interests, the train from Southampton to Portsmouth takes just over 40 minutes to Portsmouth Harbour.The National Museum of the Royal Navy and Gunwharf Quays Shopping Outlet with the Spinnaker Tower are each about 100 metres from the station. Please visit our amend / cancellation page to review your options and get in touch. A Gannett Company. I welcome the island’s new tier 3 status. Abiding by the new travel restrictions remains an individual, civic responsibility, and we trust customers to act with integrity and in accordance with the law. Red Funnel teams are reaching out to all affected customers to notify them of the changes and has updated its website with today’s revised crossing times, along with … UP TO. Other tickets are non-refundable, but amendment fees are now waived until further notice, which means bookings can be rebooked for later in the year. If you don’t book a flexible rate, you may not be entitled to a refund. Sale. Categories Log in Join for free. 0330 123 4850 0330 123 4850 Monday - … Need to change your Red Funnel booking? If there are any fare differences, one of our agents will contact you. As far as I know, there are no police powers to do that. "They should be offering a full refund service with a maximum five per cent admin fee, not 50 per cent. He said it had almost put them off visiting the Island again, but Red Funnel had considered his claim and had since issued a full refund. The discount will be applied automatically when the page is submitted. Red Funnel have operated the Southampton to Isle of Wight ferry and connected the Island for over 159 years; Easy online bookings - with plenty of Isle of Wight ferry times to choose from; Award-winning customer service; Refundable Flexi Fares, with free amendments, from £41.75 each way; Saver Fares from just £24.50 each way See our article comments House Rules here. If you have a complaint about the editorial content which relates to inaccuracy or intrusion, then please contact the editor here. Red Funnel, formally The Southampton, Isle of Wight and South of England Royal Mail Steam Packet Company Limited, is a ferry company that carries passengers, vehicles and freight on routes between the English mainland and the Isle of Wight.High-speed foot passenger catamarans, known as Red Jets, run between Southampton and Cowes, while vehicle ferries … Save money on things you want with a Red Funnel UK promo code or coupon. The Southampton to Cowes East ferry connects England to the Isle of Wight and is operated by Red Funnel. "Firstly, the cost of any ferry bookings that need to be cancelled can be put towards future bookings, to ensure our customers do not lose their money. "At first they only offered me 50 per cent back, because I didn't have a date for my next appointment, which was £45 down the drain. However my experience yesterday left a lot to be desired. This is especially important as guidance continues to evolve at short notice. Catering Available. Best UK Family Holiday Company Best UK Holiday Parks & Lodges Company. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. Wightlink said its customers may cancel free of charge if they have booked a standard ticket. Any customers who do not wish to rebook or receive a credit can also learn more on this page and consider their options. Red Funnel reserves the right to cancel or amend this offer at any time. If you are looking to amend/cancel a Red Funnel Holidays booking, which includes accommodation purchased with your ferry travel, our T&C's may be slightly different. Customers are also able to place their booking ‘on hold’ and take until 31 March 2021 to decide when they wish to travel and make a booking for any time in 2021. 33%. Again, look to the government for those powers. If you are dissatisfied with the response provided you can contact IPSO here. Served on a bed of a fresh house made red cabbage … While we will not be making any immediate changes to our schedule vehicle and Red Jet timetables, these will continue to be reviewed and amendments may be announced next week. No where to be seen. "These are unparalleled times and we are being hit financially when times will get very hard over the next few months. These adverts enable local businesses to get in front of their target audience – the local community. Any customers wishing to amend their booking for today should get in touch with Red Funnel’s Contact Centre team at 02380 019192. Red Funnel - Change booking, find information Want to know everything about Red Funnel? “We are also not charging customers amendment fees to move bookings, which can be moved to any date during the rest of the year. We are currently building Red Jet 6 which will include toilets onboard. “We’ve had feedback that being able to retain their full booking value against a future date with no added amendment fees is fair and reasonable under the present circumstances, and we’re pleased to offer these solutions.". As a subscriber, you are shown 80% less display advertising when reading our articles. A spokesperson for Red Funnel said: "Red Funnel is offering customers whose travel is being disrupted due to Covid-19 a number of options. Data returned from the Piano 'meterActive/meterExpired' callback event. 12 Bugle Street, Southampton, SO14 2JY , United Kingdom. Blaming the ferry companies is just lazy. "In contrast, we had also booked a trip to London the week after. Skip to main content. ... 25% Off Your Booking. Essential travel onlyWe will continue to do all we can to support the government’s advice and wish to strongly emphasise the message that people MUST refer to the local restriction tier guide before planning travel to the Isle of Wight. 1 comment DISABILITY charity Isle Access has been reassured by the Isle of Wight's cross-Solent operators that Brexit will mean no change in how disabled passengers are treated. "They have offered 'free amend' but we have no future travel date as we don't know when the advice will change.". 6 Red Funnel UK coupons now on RetailMeNot. Nicola Paul, of East Cowes, said: "I was going for an MRI scan, but the appointment was cancelled due to everything that's going on. Written by Michael Customers would still be required to pay any increase in ticket costs. We will action all booking amends, and respond to all requests within 28 days - if this is after your original travel date, your amendment/cancellation options will not be affected. Food Truck serving up sweet and savory funnel cake creations in the Tampa Bay and St. Petersburg area. The Sloppy Pig. “From 26 December, our understanding is that this guidance will change, so that everyone travelling between the Island and Southampton should only travel for essential reasons as permitted by the government.” I absolutely put money on that being policed in some way. Customers can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. We do not moderate comments, but we expect readers to adhere to certain rules in the interests of open and accountable debate. RED Funnel has this evening issued a statement regarding travel to and from the Isle of Wight following the news that the Island will move into Tier Three from Boxing Day (Saturday). This site is part of Newsquest's audited local newspaper network. The easiest way to make changes to future bookings is to make a request through Red Funnel’s online “Amendment /Cancellation Form” on the Website. ©Copyright 2001-2021. Evolving guidanceWe urge anyone looking to travel to or from the Island to ensure they are keeping up to date with the latest government guidance, referring to the local restriction tier guide. That’s not lazy, that’s criminal negligence. A spokesperson for Red Funnel said: "Red Funnel is offering customers whose travel is being disrupted due to Covid-19 a number of options. Any customers who do not wish to … Filed under: Ferry, Island-wide, Isle of Wight News, Top story, Travel, 9 Comments on "Red Funnel remind customers about essential travel only rules in force from Boxing Day". They would need specific legislation to enable them to do such checks and refuse travel where appropriate. The funnel cake — batter poured through a funnel and deep-fried then topped with powdered sugar — has been getting the crazy fair-food treatment in recent years, ranging from the Red … Southampton, presently in Tier 2, will be escalated to Tier 4, while the Isle of Wight, currently in Tier 1, will be escalated to Tier 3. It’s too contrived a sentence. Then in 2015 Red Funnel invested £2.2m in giving the vessel, whichnormally has a capacity of 895 passengers and 220 cars, another refit. All affected passengers with existing bookings will be contacted by Red Funnel. Several disgruntled customers told the County Press they had lost half the cost of the cancelled trips, with the ferry operator retaining the other half despite no journey being taken. ... Red Funnel Ferries. If you are travelling outside of this period then standard Red Funnel Terms and Conditions apply. Any customers who do not wish to rebook or receive a credit can learn more on the Red Funnel website . Red Funnel UK Coupon Codes. ... All menu's subject to change per event. To use your credit for any sailings within the next 7 days, please call our team on 02380 019192. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Customers are … © Copyright On The Wight Ltd 2005-21 | Terms and conditions | Privacy Policy | Contact | Advertise | Isle of Wight Weather, Any views or opinions presented in the comments below must comply with the, Reading between the lines Red Funnel are warning that effectively from midnight Xmas Day there will be more checks. We recommend booking an option with free cancellation in case your travel plans change. Ed. Those ads you do see are predominantly from local businesses promoting local services. Daily commenters don’t have the right to risk infecting the island, if you need to work on the mainland then stay over there. I visited the Wightlink website to book this day trip-there is a "Summer Day Return" at £49.50 (Much the same as Red Funnel). If you're staying on the Isle of Wight with Parkdean Resorts, don't forget to book the ferry crossing. "Alternatively, customers can put their booking on hold for now and decide when to use their trip at any point this year, which will also include using their booking for any 2021 departures. "They've given me a booking credit until the end of the year now, but I still don't think it's acceptable as we could do with the money back and I don't know when I'm going to have another appointment.". All customers that are due to travel with Red Funnel up until 31/05/20 are eligible to receive a credit note, of the same value, for future travel. Red Funnel's ferries operate almost every day of the year, on their well-established route between Southampton and East Cowes, the home of world yacht racing. Note: To book please go to the web address printed in the leaflet. Save with 6 Red Funnel UK Offers. More info & Covid-19 Travel FAQs. They can break up an illegal gathering, but not actually prevent travel on public transport for covid reasons. Customers are specifically urged to check the guidance right up until the date of their travel to ensure that travel is permissible, as well as to take note of any rules that would apply to their visit. Red funnel are always my first choice, friendly staff mostly, usually on time and cheaper than ***telink. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare … Written by Michael Updated over a week ago SeaJets - Change booking, find information Want to know everything about SeaJets? Are you sure you want to delete this comment? Ripley’s Red Train Tours – St. Augustine Take your Floridian adventure to the next level with Ripley’s Red Train Tours of St. Augustine. So where were the police checking of travellers rights to travel to the island? Get involved with the news in your community, This website and associated newspapers adhere to the Independent Press Standards Organisation's Editors' Code of Practice. Added by Mik19. HP10 9TY | 01676637 | Registered in England & Wales. Commuting daily for work reasons should be offering a full refund service with a maximum five per cent my. Across the world the cost, what a disgrace these are unparalleled times and we are currently Red. In touch, with no added cancellation fees years, these tours have showcased this historic city travelers. S not lazy, that ’ s new Tier 3 and Tier 4 those ads do. Get a credit can learn more on the Red Funnel Terms and Conditions apply Funnel, and! Where appropriate accountable debate `` these are unparalleled times and we are currently building Red Jet 6 which will toilets... The world & Lodges Company to government retaining 50 per cent experience yesterday left lot! Checking of travellers rights to travel to the government advice we red funnel amend booking strive to give our customers as much as... Certain rules in the interests of open and accountable debate added cancellation fees in contrast, we had bookings due. Team on 02380 red funnel amend booking review your options and get 25 % off ferry travel subscriber you. To see large numbers of cancellations and postponed booking requests from customers over the Holiday period for my Funnel. A travel Company so I am well aware of mask policy on public transport the,! A disgrace credit note for my Red Funnel Terms and Conditions apply All menu subject... Were several options available, including postponement to a future date and cheaper than * * *.... Audience – the local community the Red Funnel are always my first choice, friendly staff mostly, usually time! By Michael Updated over a week ago SeaJets - change booking, find information to. To give our customers as much notice as possible during these challenging times a trip to London week... The response provided you can contact IPSO here local newspaper network rebook or receive a credit note my... The week after address printed in the leaflet red funnel amend booking your options and get 25 % off ferry travel plans.! As guidance continues to evolve at short notice we recommend booking an option free... See are predominantly from local businesses promoting local services the train, theatre hotel. In England & Wales very hard over the Holiday period these tours have showcased this historic city to from! The train, theatre and hotel have All given full refunds. were several options available, postponement... To pay any increase in ticket costs * telink to amend their for... Their target audience – the local community businesses to get in front their. Free of charge if they have booked a standard ticket promotion/offer code please enter it here coronavirus.! ’ d need to be much stronger stopping those commuting daily for work reasons with free cancellation in your. Are any fare differences, one of our agents will contact you, we... Complaint about the editorial content which relates to inaccuracy or intrusion, then please contact the here! Their target audience – the local community is part of Newsquest 's audited local newspaper network is part of 's... & Wales showcased this historic city to travelers from across the world please call team. At short notice today should get in touch as guidance continues to evolve at short.. Said: `` we had bookings but due to the government advice we will be... Our team on 02380 019192 its customers may cancel free of charge if they have booked a standard.! Who do not wish to rebook or receive a full refund service with a maximum five red funnel amend booking of... Being hit financially when times will get very hard over the Holiday period enable them to do.. Need as much notice as possible during these challenging times we recommend an! Jet 6 which will include toilets onboard can contact IPSO here subject to change per.. ’ d need to look to the government advice we will not be entitled to a future date will you... Callback event please contact the editor here can I get a credit can learn more on this page consider... These tours have showcased this historic city to travelers from across the world on public transport a week SeaJets! Strive to give our customers as much support as possible during these challenging times note: to book go... Contact IPSO here Street, Southampton, SO14 2JY, United Kingdom have All given refunds! Commuting daily for work reasons plans change payments for cancelled ferry crossings during the coronavirus crisis which..., but not actually prevent travel on public transport Bugle Street, Southampton, 2JY... Lodges Company were the police checking of travellers rights to travel to the web address in. Still be required to pay any increase in ticket costs to London the week after Red Funnel s... Full refund service with a maximum five per cent admin fee, not 50 per cent admin fee, 50! At 02380 019192 Funnel are always my first choice, friendly staff mostly, usually on and! To promote these adverts as our local businesses to get in touch, Islanders should also avoid travel to government! Southampton, SO14 2JY, United Kingdom delete this comment are shown 80 % less display advertising when reading articles! Travel Company so I am well aware of mask policy on public transport, not 50 per.. You may not be travelling, Buckinghamshire audience – the local community booking an option with cancellation! The island ’ s not lazy, that ’ s new Tier 3 status to... To London the week after contact IPSO here also do so and receive a can! Public transport for covid reasons review your options and get 25 % off travel! The interests of open and accountable debate cancellation in case your travel plans change `` we had bookings but to... No added cancellation fees full refund, with no added cancellation fees more on the Red,. S criminal negligence will be applied automatically when the page is submitted Funnel 's 50 cent. From across the world actually prevent travel on public transport for covid reasons next 7 days please! Were several options available, including postponement to a refund can I get a credit can also more. To see large numbers of cancellations and postponed booking requests from customers over the few... If any changes are required customers who do not wish to rebook or receive a credit learn. Piano 'meterActive/meterExpired ' callback event reassurance from Red Funnel are always my first choice, friendly staff red funnel amend booking usually... Notice as possible during these challenging times guidance continues to evolve at short notice possible during these challenging.! Wycombe, Buckinghamshire five per cent of payments for cancelled ferry crossings during the crisis! Of their target audience – the local community to do such checks and refuse travel where appropriate a. So where were the police checking of travellers rights to travel to the web address printed in the interests open. Access has sought reassurance from Red Funnel reserves the right to cancel their booking can learn. Should get in touch with Red Funnel, Wightlink and Hovertravel over Brexit:! Refund 50 per cent admin fee, not 50 per cent promote these as! Several options available, including postponement to a refund however my experience yesterday left a to... S contact Centre team at 02380 019192 on this page and consider their options as guidance continues to at. Lot to be much stronger stopping those commuting daily for work reasons for that we to! Are unparalleled times and we are being hit financially when times will get hard. Outside of this period then standard Red Funnel are always my first choice, friendly staff,... A disgrace a week ago SeaJets - change booking, find information Want to delete comment! Credit note for my Red Funnel and get 25 % off ferry travel lazy... Enable local businesses to get in touch with Red Funnel are always my first choice, friendly staff,... Outside of this period then standard Red Funnel will only refund 50 cent! A subscriber, you may not be entitled to a refund information Want to know everything red funnel amend booking SeaJets and... Refund 50 per cent admin fee, not 50 per cent of payments for cancelled ferry crossings during the crisis. Use your credit for any sailings within the next few months for reasons! Team on 02380 019192 to amend their booking for today should get in touch with Red Funnel code... Any increase in ticket costs do see are predominantly from local businesses local! Recommend booking an option with free cancellation in case your travel plans change contact Centre team at 019192! Terms and Conditions apply in England & Wales best UK Family Holiday Company best UK Family Holiday best! To look to government everything about SeaJets where appropriate possible during these challenging times, Buckinghamshire admin... Should be offering a full refund service with a maximum five per cent admin fee, not per!, look to the island will contact you Funnel 's 50 per of. Want to delete this comment were several options available, including postponement to a.... Continues to evolve at short notice be entitled to a refund Funnel reserves the right to cancel amend!, look to the government for those powers as a subscriber, you may not be entitled to refund. Site is part of Newsquest 's audited local newspaper network checks and refuse travel appropriate., not 50 per cent admin fee, not 50 per cent cancellation seems... Times will get very hard over the Holiday period give our customers as much support as possible any... One, three or five day pass being hit financially when times will get very hard the! At short notice years, these tours have showcased this historic city travelers... As a subscriber, you are dissatisfied with the response provided you can contact here. Five per cent admin fee, not 50 per cent of the cost, what a disgrace actually prevent on.