If you just want to refund the buyer's payment, log in to your PayPal account, click on the payment and then click on the "Issue refund" link on the payment's details page. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. The seller will then refund the buyer a part of the cost, i.e., issue a partial refund. If the case can’t be resolved, and eBay agrees that you’re right, you’ll receive a refund. If the buyer doesn't open a return/refund case but just messages you about a problem, the refund an order option doesn't show up in the drop down menu. The item option is straightforward, if you issue an order-level partial refund, the money you give back gets proportionately split across all the items in the order. However, it can take between 2 and 30 business days for you to actually receive your refund… The buyer does not have to start a return for you to use this feature. Things to remember when refunding via eBay managed payments. Trying to reach a resolution is good for buyers and sellers. If they choose this response, they will have up to 6 days to process your refund. Additionally, eBay requires that the seller also refunds the cost of original shipping. Thus, it's a good idea to know how to swiftly process eBay refunds, so you can keep your customers as satisfied as possible.. Despite the previous responder's warning about getting a defect for partial refund, that is nothing to worry about. You can choose to issue an eBay partial refund either by order or by item. In exchange, the buyer is expected to leave a favorable rating of the seller. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. You will have an opportunity to negotiate with the seller. The only way to request a partial refund is to come to an … INADs are costly and should be avoided. Partial refunds do not trigger a … The refund will be deducted from your pending funds in managed payments. Here’s how the refund process works on eBay: Let the seller know you’ve got a problem If your item hasn’t arrived or if it has and you want to return it. Try to work things out with the seller This can be a partial or full refund and this feature was added in July of 2019. I went through this very think just a week ago. Click on the refund tab and make SURE to change the amount, as the default amount is the full payment and if that is sent, there is no way to recover it. eBay Seller Unable to Issue Partial Refunds with M: by: Marie : Thu Aug 13 15:09:23 2020: You do NOT have to have a claim in place to be able to issue a partial or full refund to a buyer in MP. 1,210 Views Message 2 of 4 Sometimes, the seller will simply allow you to keep the item and issue you a refund anyway. 2 min article; Member behaviour policies. Kind of a dumb thing for eBay to do if you ask me. Taking this step before requesting a refund is generally appreciated by reputable sellers. When you refund an item, you can also ask the buyer to return the item to you. eBay tends to sides with buyers over sellers, so if you're an eBay seller who's having an issue with a buyer, you're probably going to end up issuing a refund.. Ended up having to do a paypal refund as there was absolutely no way to do it in eBay. 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