Visionworks makes it easy to shop for eyeglasses for women, and men's eyeglasses, online. I also offer and recommend periodic Optomaps; gives a permanent photo for future comparison, and helps find disease that's otherwise difficult or impossible to detect. We've been going to the Visionworks in Arlington Hts IL, for many years and receiving excellent care by the staff, especially Alyssa and Dr. Bunchuk. Very Thankful! Worst shopping experience I have ever had. I ordered a pair of glasses on 14th March. Shop at your own risk. optomap is complementary to a dilated exam. They don't give me the run around. Could not see well at all with them. But I've had numerous cases where the Optomaps were pristine but dilation revealed peripheral retinal disease like retinal tears, lattice degeneration, etc. Getting the best value for your money when it comes to eyeglasses, sunglasses, eye exams, and contact lenses. No apology, no explanation, and no reschedule. I was appalled and before booking the glasses I asked to verify the newly prescribed correction on adjustable test glasses to make sure the suggested correction was effective. Pros. Very inefficient service. Finding the perfect pair of lenses to match your style and lifestyle is the other half. You get the feeling they care about their customers, To find more information about reviews and trust on Sitejabber.com please visit. Terrible experience manger was rude I give them one star out five. We drove an hour to our appointment today only to find the store closed with a sign saying they would re-open 11 Jan. Very prompt in receiving the money, but very poor in customer service. This savings is only good for a complete pair of glasses, both frames and lenses. Stay safe with our COVID-19 guide. Considering that Walmart now offers services for photography, automotive needs, nails, banking, and beauty needs, it's no surprise that the mega-giant retailer offers eyeglasses and contact lenses, along with eye exams by licensed doctors of optometry. I had to call again for service. I dont agree with this ethically. Most vision insurance plans provide for one to two comprehensive eye examinations a year. Also, the person who was late did not seem well, with a troubling congestive cough. Would go back anytime and every time. We Went of Visionworks to get my daughters glasses. I disagree. But in the end i'm the one paying my insurance. Visionworks helped me when I needed eyecare, new prescription, ordered glasses and contacts, texted me when ready. Great, She sounded like she was trying to help. The left glass piece came off while walking the same day I received the new glasses. I was just in the vision works in Aurora, Illinois store number 81 in fox valley mall. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. They offered to squeeze me into the full booked schedule, but no guarantee the wait time. Ordered a pair of glasses online and they never arrived. So my wife was shopping at Visionworks' Avon, Indiana location, and I walked in (wearing my face shield) to ask a question. *"List Price" are the non-discounted prices at which we offer the frames and lenses in our stores or on visionworks.com; however, we may not have sold the frames and lenses at … Cons. It's not what you say it's how you say and to tell a potential customer to get out. My glasses were broken so I went back in. I dilate all diabetics yearly; their primary care docs require a "Dilated Eye Exam Report" - no Optomap mentioned. Thanks so much for your fast and friendly service:-), Hi. Their rules keep changing most associates don't know these rules you can not count on what you are told. Does my insurance plan cover eye exams? Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Very prompt in receiving the money, but very poor in, DO NOT trust their scheduling system@ Kentlands MD, Unhappy with Visonwork and their customer service, Awful customer service... really none at all, Learn that there are more than one kind of face shield. Only to see someone who was a half-hour late filling out her paperwork--and then being ushered into the exam room, leaving me to wait another 30 minutes (I suppose, I left shortly thereafter). By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Had Glasses made. The best Optometrist i have been to in a long time! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I was treated so kindly and they fixed my problem within minutes! Best sellers will disappear soon if you don't grab them… Its a major chain, so they are going to try and sell me on it. This company then forgot to tell us of their action and worse yet, they sent a text to each family member reminding us of the appointments. This will be my second time coming here. YOU LOST ME AS WELL AS MY FAMILY AS CUSTOMERS! The manager's excuse, rather than an apology, was to claim that "all appointments" were cancelled due to COVD (even though ours was in September and they were seeing patients) and that it was our fault that we should have called to reconfirm the appointment---even though they sent each family member a reminder text. It wasn't! I paid for glasses I never recieved and visionworks doesn't take responsibility. Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. I don't know. Immediately I was confronted with a script-reading associate who proceeded to tell me (not ask me) that I had to have a cloth\paper mask that makes it difficult for me to breath in. 30+ year private practice OD in US: I dilate ALL new patients and then every 2 years after that. Find an Eye Doctor Near Me The American Optometric Association (AOA) recommends that most people get their eyes checked every one to two years depending on age and health. The same I received the brand new glasses, the left side glass popped out, and the screw on the left frame came off, proving worthless and very poor workmanship. Had to leave since I could not wait around. Tried numerous times calling the visionworks Jennifer dr Annapolis TO NO ANSWER AFTER 15+RINGS. VisionWorks Eyeglasses - Good deal for seniors. Even though you may think of it as a low price leader, Wa… Do yourself a favor and get a comprehensive eye examination with a doctor who will take the time to dilate your pupils and do a proper evaluation. Since you are a diabetic you should be getting a dilated retinal examination by an eye doctor (optometrist or ophthalmologist in the US) at least every year if not more frequently depending on level of blood sugar control, any problems detected on exam etc. Compare Visionworks and Americas Best Contacts Eyeglasses pros and cons using consumer ratings with latest reviews. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. Claim your listing for free to respond to reviews, update your profile and manage your listing. $45 wasted for a scam "visit". We’re in this together! I didn't even want to stay in the very small waiting room with this person, and eventually left. Have spent the last 3 days calling both local stores, general mngr and even the 800 San Antonio's number... no one answers. Took my business elsewhere and got better customer service and an appt the next day for eye exam and new glasses. Your optometrist is trying to cut corners to 1. save them time/money and 2. upcharge you for services you don't need. My appointment was made last year right after my visit. No reply. Visionworks ranks 105th among Eyeglasses sites. Almost three weeks to get an appointment, you expect an expedite turnover... an hour and 20 minutes for a partial eye exam! User friendliness. I needed both corrections, near and distant. Travelling from southern calver county to appt Thursday, ran into heavy traffic. Customer of many years, was totally disrespected on phone today. Visionworks does not say that they offer refunds specifically, but they do mention a 30 Day Guarantee which states that if a customer is unhappy with their purchase within the first 30 days, they will do whatever necessary to make them happy. I'll share my eyeglass hunting experience, with detailed price and lens information, in this article. Tried using their chatline... once again, no one was there. The wonderful people at vision works could care less about their customers and are not above lying about it. In fact, with EyeMed, there is a good chance you’ll only be responsible for only a small copay for your eye exam. Press question mark to learn the rest of the keyboard shortcuts. In Glasses -Asked by : Jack -3 answers -09/17/2012 In to look at glasses not knowing that you have to pay a $ annual... On all online orders + 40 % off Learn more they shipped the one! 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