Why this skill is important for PM: Poor communication is one of the top five causes of project failure. A 2010 article by the Washington Post cited the business cost of employee conflict at over $300 billion per year as the typical employee wasted 2.8 hours a week dealing with problems with coworkers. Unlike "hard skills," such as computer programming, soft skills are more difficult to measure. Including the internal stakeholder management, customer interfacing is all about how well the project manager handles customer complaints, proactively prevents customer complaints, and achieves customer delight and customer wow that go beyond customer satisfaction. While newly encountered business problems might seem unique, the truth is … But now it’s time to be a manager, mentor, and above all, a leader. One of the skills that we have touched upon briefly was the customer interfacing skills. By using this site, you agree to this use. According to PMI’s Pulse of the Profession®survey, 32% of project management professionals consider both technical and leadership skills to be a high priority. However, even in this case, the project manager still has the overall responsibility for teamwork and team cohesion and hence, his or her people skills must be exceptional. Let’s get started. Through genuine encouragement and support of colleagues, recent healthcare graduates are able to better understand the importance of being a team player. Keywords: project manager, PMBOK, soft skills, management, communication, team. It is important to treat team members as individuals, take time to understand their strength, development areas, and career goals, and devise customized ways to motivate each to their highest possible performance. © Management Study Guide The lack of soft skills available in the modern workforce also extends to college graduates. Hence, he or she has to have exceptional people skills as they are tasked with the objective of carrying the team along with them. Compassion is an important aspect of good leadership. In some multinationals, it is the practice that the people manager is different from the project manager and that this division takes some responsibility off the project manager. Good communication skills ensure that your ideas are understood and that your department can move forward toward meeting its goals and priorities. It is an art because they have to ensure that the team gets along well and the extra edge that contributes to the success of the project is achieved through efficiencies and synergies. Working well with clients, colleagues, managers and other people in your workplace can help you complete tasks efficiently while creating an enjoyable environment both for yourself and others. Further, project managers need to communicate with different stakeholders including their superiors, the support functions like HR and Admin, and the other interfaces like customers, vendors, and members of other project teams with which their team is interacting. As a manager, it has never been enough to be technically adept. Learn management concepts & skills rapidly with easy to understand, richly illustrated self-paced learning modules & downloadable powerpoint presentations. Management Study Guide is a complete tutorial for management students, where students can learn the basics as well as advanced concepts related to management and its related subjects. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. As a premium member, you get access to view complete course content online and download powerpoint presentations for more than 200 courses in management and skills area. Soft skills mean understanding different thinking styles and being able to get a diverse group to work together towards a common goal. Planning, preparation, and presentation Sharing information, involving people in decision making, keeping the team in the know-how of customer’s business related news, keeping open both upward (with management) and downward (with subordinates) communication channels, resolving conflicts in a timely and fair manner, protecting team members from external disturbances are some of the actions a project manager do in this regard. There are many projects where the project managers because of limited communication skills often find themselves unable to articulate the problems and the objectives to the stakeholders. The first essential skill that the project manager must have is exceptional communication abilities. The Soft Skills Gap Bottom LineI will use a few images to demonstrate the overall impact of this issue instead of writing a wall of text to describe how soft skills, effective teamwork, and a productive bottom line for the public and private sector all come together. A recent report prepared for McDonald’s UK provides a solid foundation for understanding the importance of soft skills to the UK economy as a whole, and is likely to be indicative of the situation in the Australian economy. Accordingto an article in the Harvard Business Reviewauthored by RasmusHougaard, Jacqueline Carter and Louise Chester, “Of the over 1,000 leaders wesurveyed, 91% said compassion is very important for leadership, and 80% wouldlik… These 15 “Soft Skills” Define the A-Team Published on March 23, 2015 March 23, 2015 • 2,771 Likes • 227 Comments Some common attributes of soft skills are: Anyone who has to work in a team environment, virtually everyone these days, needs to have a basic inventory of soft skills, and managers and leaders need to have a full inventory of soft skills. SHRM found that employers care more about soft skills such as active listening, communication, and flexibility than they do technical abilities. Privacy Policy, Similar Articles Under - Project Management, Bidding as an Essential Skill for Project Managers, Time/Material Billing & Fixed Cost Billing, Why Project Managers Should Not Overpromise and Underestimate at the Same Time, The Need for Person Independence in Software Project Management, The Importance of Ethics in Project Management, Why Most Projects Run into Problems and How to Avoid them and What to do about it, Why Project Managers Must Master the Art of Dealing with Disruptions, Why Project Managers Must Focus on Last Mile Connectivity to Ensure Success, How Project Managers Can Benefit from Knowledge Management Systems, Why Project Managers Must be Prepared to Deal with Disruptions of All Kinds, Transitioning to Agile? There are many projects where the project managers because of limited communication skills often find themselves unable to articulate the problems and the objectives to the stakeholders. As a manager, you are required to attract, retain, direct, motivate, train, and manage a high performance team. Start with teaching your team soft skills such as empathy, tolerance, collaboration, communication, and flexibility. These skills tending to be more job-specific or more devotedly related to th… Without this skill, project managers might as well find another role for themselves as customer interfacing is one of the key areas of project management. I will use a few images to demonstrate the overall impact of this issue instead of writing a wall of text to describe how soft skills, effective teamwork, and a productive bottom line for the public and private sector all come together. Considering the increased workplace diversity, it is also important for you to learn to manage people from different cultures with different working styles. Soft skills fall in the interpersonal realm and include listening, team-building, and leadership development. Most of the problems noted go right back to the soft skill list I mentioned previously. That’s how you create an even bigger problem. The Oxford Dictionary defines soft skills as a set of personal attributes that help someone to successfully interact with other people. Soft skills are the personality traits, attitudes, habits, and behaviors you display when working with others. Problem-solving, along with decision-making, is one of the most important leadership soft skills. A lack of soft skills can cost a lot of money, in the form of lost business or productivity, when people cannot synergize well with their organization or team members. In fact, these soft skills might be even more important to business outcomes, especially for long-term success. That is, the importance focused on the technical skills essential to efficiently perform in the interior of the organization. Since project managers have to interact with the customers, the team members, and associated stakeholders, he or she has to get the point across without communication gaps. The soft stuff is always harder than the hard stuff, says Roger Enrico, former Chairman and CEO of PepsiCo (Roger Enrico Quotes, n.d.). It is an axiom in contemporary organizational behavior theory and practice that the project managers must have excellent written and spoken English skills as he or she has to communicate in writing as well as during oral speech about the project imperatives and the project objectives. The stress of management stood on the so-called ‘ hard ’ skills an even bigger problem a performance... Skills fall into six interlinked sets of competencies: 1, richly illustrated self-paced learning &... 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