Ordered Friday, dispatched Saturday, not here Sunday (They have delivered many times on a Sunday), Not here Monday with 48 minutes remaining until 8pm. Im not sure if it was porch Pirates that had stolen packages from front door, if the ups truck was robbed or if the delivery driver was stashing them for later. Customers simply confirm that they purchased a product and that it hasn't arrived. After all, Amazon Prime members pay $119/year for expedited deliveries and the last thing you want is a late delivery. Why they can't give me an estimated 2 hour slot to save me waiting for 13 hours, like most other companies do, is beyond me. However, despite its size, the company still occasionally gets things wrong. No package. Whatever the case, the commenters suggest customers who come up with a good reason Amazon's delay is upsetting them are in a good position to get a bit more. Septic Tank Treatment - 1 Year Supply of Dissolvable Easy Flush Live Bacteria Packets (12 Count) - B… After it didn't show on the 2nd day (Wednesday) they offered me a 1 month extension on prime. Once it's time to talk to a customer service rep, the process is somewhat simple. Tom's Guide is part of Future US Inc, an international media group and leading digital publisher. BOX 141Catoosa, OK 74015-0141------------------------------------------------Email us @ email@example.comIf you want to help us out you can do so by shopping on Amazon via one of the links below. I ordered a $325 bed cover for my truck. "Prime Extensions are limited to one per free trial and 12 for an annual membership.". I think it all depends on who you are dealing with that day. If a package say delivered but it never showed up to my door step also the package was insured for 1300.00 which would need to be signed for but again no one in say household has see or signed for a package. Did not show up. Here Are 17 Benefits for Members. One of the most common reasons a delivery can take longer than usual is if you’ve bought an item where delivery isn’t fulfilled by Amazon. Occasionally though, the tracking may show as "delivered" when you don't have your package. What to do if your package shows as delivered but you can't find it. Theres also no notice saying they tried delivering it. So, the question becomes, how do customers actually take advantage of such deals when their packages are later than Amazon promised? Same tracking number on usps tracking says different. I called Amazon and they offered me 1 month free of Prime Membership. Please note, sometimes we cannot find missing mail items. If your Amazon package not delivered and want to contact Amazon about a missing package? I told them what was the point in me even having Prime Membership when you can't even get UPS to literally drive a box to my house from a facility that is only a few miles away. If neither option is suitable, Amazon also provides quick access to a slew of help pages on everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment information. As I wrote to Amazon, for that kind of business level, they should expect better performance from their vendor. The first time I complained, I was given the free month. Most items have arrived already and have been fine. Please do not laud Amazon for its good customer service when that is not true for everyone. So how can you avoid an Amazon Prime late delivery? It did not arrive. First, it means that your name, shipping address and possibly phone number have been compromised. If Track shows my item as successfully delivered, but I have not received it, what should I do? New guarantee date was oct 20 , 2020. Although Amazon doesn't do much to promote its Amazon Prime late delivery refund policy, it's actually a good one. Canceling my membership as I need it to work year round, including December. If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice ®) should indicate where your driver left the package.Shipments that don't require a signature can be left in a safe place at the driver's discretion. Amazon Order Not Shipped. They obviously don’t want to do that, so the pressure is on USPS to deliver packages on time. In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. That’s a pretty big window. Several posters have reported that the e-tailer offered anywhere from a $5 to $20 gift certificate toward any product on the site, a 20 percent discount on an Amazon Prime membership, or other offers. That’s why it’s essential to verify the address of the shipping first. I ordered a something from Amazon on Friday and choose the 2-day shipping method. According to Amazon’s website, in rare cases packages may say delivered up to 36 hours prior to arrival. New York, Normally my mailman delivers my Amazon stuff with 0 issue. I had two orders with prime that were about a week late. Also, with Walmart Plus now available, Prime members have more options than ever for expedited delivery. WE FOUND STOLEN UPS PACKAGES AND THIS IS WHAT WE DID. It makes no mention of Amazon Prime specifically. Amazon says package was delivered, but it’s not here A week ago I placed a pretty massive order on Amazon for Christmas. I asked Amazon is their anything else you could offer me as the guaranteed shipping fell through on their part. I got no promises of anything even though I let them know how much I needed the product today (which is true). Package says delivered but nothing here My item that Amazon says was delivered today is not here. Visit our corporate site. WE FOUND STOLEN UPS PACKAGES AND THIS IS WHAT WE DID. It was late. I've been an Amazon customer for many years - way before Prime was even an option, and their customer service was way better in the beginning. I really don't know whether I'm being unreasonable here - but as an Amazon Prime user I get next day delivery. If we find your package or mail, we will send it to the address you provided. I laughed at the first post from MSKATY77 because my order was delayed in transit, and I did not get any extension on my Amazon Prime. Amazon customer service will look into the claim, quickly determine that the package hasn't arrived and, in most cases, automatically offer a free month of Amazon Prime service. Constant incorrect information on their tracking site, and 7 out of the 9 orders I have placed in the last month have been shipped on time, but delivered late...2 of them in excess of 3 days late. It now suggests that Amazon will offer you a refund on your shipping fees. It was supposed to be here yesterday, and I checked online and it says the package was delivered to me. Same here. It was out of stock but couldn't tell us?!?!?! MORE: Amazon Prime Streaming Guide: Best Movies and TV Shows. One was $14.99, the other $56.99. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. Anyway, when it did not arrive, I complained to customer service, and this was their exact reply: Just signed up for a prime trial, a few days ago. Two actually got delivered to my next door neighbor, but I figured it out and it was alright. This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. Five days later and still nothing. I have an order I need that supposedly was "out for delivery" in my town. Perhaps you ran out of critical household goods or you were counting on the product to land in time so it could be given as a gift. then you need to follow the below steps. Talk to your neighbors. If Amazon says the package has been delivered, but you don’t have it, you can skip down to the next section of this post to try to figure out where it is. © Ask him about the whereabouts of your package, and if he has delivered it, to whom. 48 minutes to go, I don't think it's going to make it somehow. "If you received free shipping through Amazon Prime, you may be eligible for a free one-month extension when the promised delivery date isn't met," Amazon once wrote on its customer service page. If my level of service performance to my customers was that poor, I wouldn't have many customers left. I order stuff weekly from Amazon using my Prime membership. 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